Returns Policy
Simple support for damaged arrivals.
Because pillows are personal-use items, returns are limited. EternaSleep only accepts returns when the pillow is unopened and damaged upon arrival.
Return eligibility
Unopened and damaged only.
To request a return review, your pillow must be unopened, unused, and damaged when it arrives.
- The pillow must remain unopened and unused.
- The damage must be visible upon arrival.
- You must contact us with your order information.
- Photos of the package and damaged item are required for review.
01 / Damaged Arrival
Take photos first.
If your order arrives damaged, photograph the package and product before opening or using the pillow. This helps us review the issue clearly.
02 / Unopened Item
Keep it sealed.
Returns are only accepted if the pillow is unopened and unused. Opened pillows cannot be returned due to hygiene and product safety reasons.
03 / Email Support
Send your request.
Email us with your order details, delivery date, and photos of the damage so we can review your return request.
To request a return review, email [email protected]. Include your order email, order number if available, delivery date, and clear photos of the damaged unopened item.